How does the Columbus office support carrier development?

We focus on building and strengthening carrier relationships across the Midwest and East. By developing consistent lanes and capacity partnerships, we help ensure customers have reliable options even during peak demand or tight markets.

What international transportation options are available near Columbus?

Columbus is home to Rickenbacker International, one of the country’s few cargo-dedicated airports, with regular global service from major freighters. Combined with FTZ #138 and nearby intermodal rail, Columbus supports both import and export freight movements seamlessly.

Can Columbus handle both regional and long-haul transportation needs?

Yes. Columbus’s interstate access makes it an efficient hub for regional moves to cities like Cleveland, Cincinnati, and Pittsburgh, while also providing reliable linehaul service to the East Coast and Midwest. This balance gives shippers flexibility to cover multiple service areas from a single location.

What role does technology play in transportation operations?

Legacy integrates advanced transportation management systems (TMS) that provide real-time tracking, electronic data interchange (EDI), and carrier performance monitoring. These tools help customers gain complete visibility into their freight.

[ Returns Management Services ]

Smarter Processing.
Better Bottom Line.

Reduce waste and reclaim product value with smarter returns management, so more inventory goes back to work instead of going to waste.

[ Product Inspection ]

Sort & Assess Carefully

Each returned item is vetted for resale potential and to validate that it’s what the customer received. Sorting decisions are made quickly based on your specifications.

[ Refurbishment & Repackaging ]

Extend Product Value

When applicable, products are cleaned, reassembled, and reboxed to return to inventory or be sold through alternative channels.

[Disposition Management ]

Reliable Routing & Communication

If returned inventory isn’t restocked or refurbished, it’s responsibly disposed of. All returns and credit notices are communicated with your host system of choice.

[ what makes us different ]

Why Choose Legacy for Your Returns Management

Returns processes are both customizable and automated – directing resources exactly where they deliver the most value.

Why Legacy

Access Better Space

With 1.4 million square feet of warehousing space across U.S. and Canadian facilities, we have the capacity to manage high-volume returns. Meet seasonal shifts or promotional demand with dedicated infrastructure and the flexibility to scale up or down.

Lower Overhead with Smarter Ops

Advanced automations and flexible labor models help control costs during volume fluctuations, so you can scale operations without adding to your team. Flexible volume-based shipping discounts and intelligent order management drive even more value.

Human Support, Technological Advantages

You’ll have an entire team of highly trained professionals supporting you at every stage of the returns process. Complete integration between your systems and our WMS creates clear visibility for order status updates and returns reports.

Broad, Scalable Network

Our integrated network of fulfillment facilities are strategically located in key shipping hubs, enabling you to deliver to 95% of the U.S. population with 2-day ground shipping and deliver a customized experience at high speed for the lowest possible cost.

Learn More About Our Network

95%

of the U.S. population with 2-day ground shipping

Carriers We Ship With

We ship with all major carriers, as well as all major regional and national LTL carriers.

Legacy Performance Standards

Connected intelligence isn’t just a set of pretty words, it’s our daily reality. These are performance standards you can rely on:

99.2%

Dock to Stock in 48 Hours

When your products arrive at our warehouse, we get to work. We’ll have them stocked and ready to ship within just 48 hours.

99.9%

Order Accuracy

Reliable systems and reliable people lead to reliable deliveries. We maintain 99.9%+ accuracy on all of your orders.

99.6%

On-Time Shipping

When it comes to deliveries, customers have ever-increasing expectations. Legacy will make sure you exceed them.

99.5%

Inventory Accuracy

Clear visibility on your inventory is important, but knowing that you can rely on that visibility is even better.

[ case studies ]

Building a High-Performance DC for an Industrial Manufacturer

A global power generation and electrical manufacturing brand needed to fix a high-cost, underperforming distribution center. Legacy led the full transition to a new facility, handling site selection, buildout, staffing, WMS implementation, and go-live. The operation supported outbound shipments, drop ship orders, and returns processing. Engineering and operations teams streamlined workflows to improve cost and service across the board.

The result was a faster, more efficient, and more reliable distribution network.

The Results:

10x increase in order processing volume since 2011
3.64% average annual cost reduction per line
Throughput increased from 3.96 to 4.48 in two years
25 FTEs redeployed through tech integration

See the Case Study

[ Supply Chain Innovation ]

Visibility Anytime, Anywhere

Our secure web portal integrates directly with our WMS to give you full visibility and control. From any browser, you can view inventory levels, track return orders, access KPI reports, and manage inventory more efficiently.

Explore Innovation

[ partners ]

Our Fulfillment Platform Integrations

We offer a wide variety of eCommerce cart and marketplace integrations and are adding new ones every day. We also offer the flexibility to integrate with your system of choice, regardless of whether it’s a recognized name or a homegrown system.

eCommerce Platform Integrations

Elevate your business with our innovative solutions

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