Frequently Asked Questions

Returns are a significant challenge for many retailers, particularly in industries like apparel, where there are high return rates. Legacy streamlines the entire returns process, from quality checks and repackaging to inventory replenishment. Our systems ensure that returned items are processed efficiently, reducing delays, improving inventory accuracy, and minimizing costs.

Legacy offers a comprehensive suite of value-added services designed to optimize every step of your supply chain. In addition to our core offerings in warehousing, distribution and transportation, we provide kitting, packaging and assembly services to streamline order fulfillment and reduce costs. Our advanced automation technology enhances labor productivity and increases throughput in our fulfillment centers. We also specialize in cross-docking, enabling faster movement of goods, and offer full-service transportation solutions, including dedicated fleet services, intermodal options and cross-border expertise to support global operations.

Absolutely. Legacy is built to scale alongside your business, whether you need additional warehouse space or expanded transportation capacity. Our flexible warehousing solutions can adapt to surges in demand, and our multimodal transportation network is designed to accommodate increased shipping volume, ensuring seamless operations during peak seasons or unexpected growth. With a consultative approach and dynamic supply chain solutions, we provide the infrastructure and agility needed to keep your business running smoothly, no matter how fast it grows.

Every client receives a dedicated account manager who serves as a primary point of contact, facilitating personalized service and quick issue resolution. Additionally, our customer support is available 24/7 via phone or contact form; the team is equipped to handle a range of inquiries, from operational questions to complex problems. We also utilize advanced communication tools and platforms to provide real-time updates, track progress and address any concerns efficiently.

Our specialized storage solutions for healthcare products include temperature-controlled environments to maintain product integrity and strict compliance with FDA standards and other pertinent regulations. We also use advanced inventory management systems for real-time tracking and automated reordering, plus secure storage with restricted access. With over 35 operational centers across the U.S. and Canada, our scalable storage options are designed to handle fluctuations in inventory while ensuring the safety, efficacy and on-time delivery of sensitive healthcare products.

We utilize advanced technology and rigorous protocols to monitor and control temperature conditions during storage and transportation. This includes state-of-the-art refrigerated transportation and specialized warehousing facilities that are compliant with FDA guidelines and other stringent industry regulations.

By seamlessly integrating CPG sales channels, we optimize distribution and deliver consistent service across eCommerce platforms and retail outlets, supported by technology that connects online shopping carts to the customer’s front door.

Our careful handling and robust packaging solutions reduce product damage rates, ensuring product integrity and customer satisfaction.

We streamline the reverse logistics process with comprehensive returns handling, refurbishment and disposal services, minimizing disruptions and maximizing asset recovery.

We leverage advanced technology such as Manhattan Associates’ WMS for precise demand forecasting, multi-channel inventory tracking and real-time insights into the supply chain.