Frequently Asked Questions

Every client receives a dedicated account manager who serves as a primary point of contact, facilitating personalized service and quick issue resolution. Additionally, our customer support is available 24/7 via phone or contact form; the team is equipped to handle a range of inquiries, from operational questions to complex problems. We also utilize advanced communication tools and platforms to provide real-time updates, track progress and address any concerns efficiently.

Our specialized storage solutions for healthcare products include temperature-controlled environments to maintain product integrity and strict compliance with FDA standards and other pertinent regulations. We also use advanced inventory management systems for real-time tracking and automated reordering, plus secure storage with restricted access. With over 35 operational centers across the U.S. and Canada, our scalable storage options are designed to handle fluctuations in inventory while ensuring the safety, efficacy and on-time delivery of sensitive healthcare products.

We utilize advanced technology and rigorous protocols to monitor and control temperature conditions during storage and transportation. This includes state-of-the-art refrigerated transportation and specialized warehousing facilities that are compliant with FDA guidelines and other stringent industry regulations.

By seamlessly integrating CPG sales channels, we optimize distribution and deliver consistent service across eCommerce platforms and retail outlets, supported by technology that connects online shopping carts to the customer’s front door.

Our careful handling and robust packaging solutions reduce product damage rates, ensuring product integrity and customer satisfaction.

We streamline the reverse logistics process with comprehensive returns handling, refurbishment and disposal services, minimizing disruptions and maximizing asset recovery.

We leverage advanced technology such as Manhattan Associates’ WMS for precise demand forecasting, multi-channel inventory tracking and real-time insights into the supply chain.

Our rigorous quality control processes include thorough checks on all incoming and outgoing shipments, detailed inspections during returns and validation of every item against stringent quality standards to maintain high service levels.

We use a secure web portal for real-time inventory tracking, enabling clients to view inventory levels, monitor shipments and access detailed KPI reports. This system ensures accuracy and provides complete visibility throughout the supply chain.

Our real-time tracking systems, proactive communication and strong relationships with over 20,000 carriers enable us to monitor shipments closely and meet strict delivery deadlines. We also employ strategic planning and contingency measures to address any potential delays.