Frequently Asked Questions

With Legacy, you never have to worry about the status of your shipments — we use the project44 platform to track and trace all carrier loads through drivers’ ELDs.

Our highly customized TMS integrates directly with our customers’ EDIs to provide up-to-the-minute, custom reporting, and our dedicated transportation brokerage team offers proactive communication on the status of all shipments.

Finally, our brand-new customer portal offers visibility into shipments at every step of the transit process and includes additional features such as scheduling, routing, invoicing and LTL rate shopping.

In addition to our broad and deep partnerships with over 20,000 local, regional, national and North American (Canada) carriers — which enables us to strike the perfect balance between cost, capacity, and service — we leverage a powerful, data-driven platform developed in partnership with Carrier Assure to ensure that any carriers we work with meet the highest quality standards.

Legacy provides a wide range of transportation brokerage services including — but not limited to:

• OTR (FTL, LTL and partial)
• Rail and intermodal transportation
• Specialized, project, expedited and just in time services
• Inter/intra U.S., Canada and Mexico
• Drayage

Yes. Our secure web portal makes it easy for clients to view their inventory levels, as well as monitor the status of open shipments, modify orders, access KPI reports and more — all in real time.

We combine white-glove, customized service with standardized, repeatable processes and technology — including our proprietary EDI platform, APIs, Microsoft Logic Apps and file transfers — to provide seamless integration with any online marketplace of your choosing.

Yes. Using advanced technology, including 6 River Systems collaborative robots, we’re able to automate much of the eCommerce fulfillment process for maximum efficiency and repeatability, as well as lower supply chain operating costs.

Yes. Our secure web portal makes it easy for clients to view their inventory levels, as well as monitor the status of open shipments, modify orders, access KPI reports and more — all in real time.

Legacy’s fulfillment network includes dozens of locations near key shipping hubs, which enables us to provide 95% coverage of the U.S. population within 2-day ground shipping. To see a complete list of our fulfillment center locations, please visit our locations page.

We combine white-glove, customized service with standardized, repeatable processes and technology — including our proprietary EDI platform, APIs, Microsoft Logic Apps and file transfers — to provide seamless integration with any eCommerce platform of your choosing.

Legacy is capable of managing the entire returns process on your behalf. As standard practice, we conduct a thorough quality assurance check on all return orders and validate that every item returned is what the customer received. From there, we process the return based on your specifications; our solutions team will work closely with you to design a custom offering that aligns with your business requirements. Visit our returns management page to learn more.