Frequently Asked Questions

Kitting and assembly is a high value-add service, one which can offer financial rewards for eCommerce businesses; however, many companies lack the internal resources, supply chain expertise and dedicated infrastructure to support it.

Outsourcing kitting and assembly to a third-party logistics provider such as Legacy — which has over 40 years of industry experience — enables you to take full advantage of an extensive warehouse network, advanced technology, highly trained personnel, proven expertise and an entire team dedicated to your success. By letting the experts at Legacy handle kitting and assembly on your behalf, you’ll not only save time and money but also be able to focus on what’s really important: delighting your customers.

The terms “kitting” and “bundling” are essentially synonymous and can be used interchangeably. Both terms refer to the process of packaging multiple child components together to create a single SKU.

Yes. We deliver truly end-to-end support and service to our clients, including returns management and reverse logistics. To learn more about how we handle returns, please visit our dedicated returns management page.

At Legacy Supply Chain, we customize our services to meet your individual needs — and it all comes backed by standardized, repeatable processes, advanced technology and unparalleled supply chain expertise. This combination of qualities enables us to offer pick and pack fulfillment services that optimize operational efficiency, reduce material and shipping costs, ensure order accuracy and enhance overall customer satisfaction.

There is no one pick and pack method that is more efficient than others. Some clients may find batch picking to be most effective, while others may prefer zone picking. Which method is most efficient for your business is entirely dependent on your particular needs, and the solutions experts at Legacy can help you make an informed decision.

The most popular include piece picking, batch picking, wave picking and zone picking. Legacy supports all of these picking methods, as well as custom picking for clients who have unique picking requirements.

Pick and pack — also known as pick, pack, ship — is a fulfillment method in which workers pick items from warehouse shelves and package them individually. It differs from traditional order fulfillment in that orders are packaged for shipment and delivery onsite at a warehouse rather than being sent to a distribution center.

From our nationwide network of warehouses and our Tier 1 Warehouse Management System, to our highly trained staff and advanced warehouse automations, we have the dedicated infrastructure in place to handle a high volume of returns and scale operations up or down as needed — all while powering efficiency and mitigating operational and shipping costs.

Though this varies depending on each client’s needs, a 72-hour disposition agreement is standard.

Although we work with each individual client to tailor our reverse logistics solutions to their particular business model and specifications, our general process is as follows:

• A return arrives at our warehouse, where it’s unloaded and matched to our system for authorization.
• From there, we perform a quality control check to look for defects and determine whether the item is restockable.
• If the item is restockable, we enter it back into our system, stage it for putaway and return it to inventory.
• If the item is not restockable, we process it according to the agreement we’ve established with that client; in most cases, the item is either repaired or disposed of.