Frequently Asked Questions

Legacy is capable of managing the entire returns process on your behalf. As standard practice, we conduct a thorough quality assurance check on all return orders and validate that every item returned is what the customer received. From there, we process the return based on your specifications; our solutions team will work closely with you to design a custom offering that aligns with your business requirements. Visit our returns management page to learn more.

We offer a variety of value-added services including custom labeling, branded packaging, marketing materials and special inserts to help you deliver a signature experience to all of your subscribers and strengthen your brand’s reputation.

Legacy has the resourced and standardized processes in place to support all forms of subscription box fulfillment, including curated boxes, subscribe and saves and replenishment boxes.

Subscription boxes are an increasingly popular direct-to-consumer sales channel and represent a real opportunity for eCommerce businesses to grow their operations and increase revenue. With that said, many companies lack the internal resources, supply chain expertise and dedicated infrastructure to support it.

Outsourcing subscription box fulfillment to a third-party logistics provider such as Legacy — which has over 40 years of industry experience — enables you to take full advantage of an extensive warehouse network, advanced technology, highly trained personnel, proven expertise and an entire team dedicated to your success. By letting the experts at Legacy handle subscription box fulfillment on your behalf, you’ll not only save time and money but also be able to focus on what’s really important: delighting your customers.

There’s no such thing. As a mid-sized third-party logistics provider, we’re capable of working with small businesses and enterprise-scale operations alike. We right-size our service using a dedicated team of supervisors, account managers and customer service representatives, who are all responsible for providing you with individual attention and support.

Our SLA performance meets minimum SLA metrics for Amazon and other major marketplaces, and we provide greater visibility than our competitors in the form of daily performance metrics, email updates and quarterly reports.

We offer an extensive array of standard and value-added services to streamline order fulfillment for our clients. Our eCommerce fulfillment network — which is made up of strategic locations near key shipping hubs, powered by proven technology — enables us to standardize our processes for greater repeatability and predictability. Our industry expertise and strong relationships enable us to negotiate powerful transportation rates with quality providers at our target cost structure.

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