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[ eCommerce Fulfillment Services ]

Right-Sized Solutions.
Smart Fulfillment Networks.

Adapt to surges in demand with customizable eCommerce fulfillment that fuels sustainable growth.

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[ More Control, Less Hassle ]

Order Management

Manage the full order lifecycle through a connected system that gives you visibility and control. Day-to-day execution is off your plate, but always in sight.
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[ Pick & Pack ]

Fast Fulfillment, Happy Customers

Achieve faster turnaround times and fulfill higher volumes with efficient eCommerce pick and pack. Precise processes reduce the risk (and cost) of errors and returns.
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[ Transportation Management ]

Capacity When You Need It

Reduce freight costs with mode optimization, accessing capacity no matter the demand. Integrate postal and courier services for smoother, cost-efficient operations.
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[ 3PL Drop Shipping ]

Store Less, Ship More

Store products at a third-party facility and ship directly to customers. Customize fulfillment for dropship SKUs and replacement parts across retail, manufacturing, and distribution.
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[ Parcel & Last-Mile Delivery ]

From Facility to Front Door

Deliver packages from fulfillment centers to customers’ doors. Real-time visibility and optimized routing create a smoother experience on both ends, for shippers and customers alike.
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[ Kitting & Assembly ]

Custom Orders, Customer Ready

White-glove kitting and assembly includes multi-SKU consolidation, custom packaging and labeling, and marketing materials or inserts. Streamline processes while meeting branding and order requirements.
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[ Returns Management ]

Reverse Logistics Made Simple

Hand off the hassle of tracking and processing returned items. Includes inspection, restocking, disposition of goods, reverse logistics coordination, and customer service.
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[ Subscription Box Fulfillment ]

Done Your Way

Store and ship recurring orders in branded packaging. Customize labeling and presentation for unique shipments, with precise order management and fast delivery direct to your customers.
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[ Fulfilled by Amazon (FBA) Services ]

Fit Any Amazon Model

Integrate eCommerce fulfillment with Amazon’s different order models. Support both seller and vendor relationships through integrated systems and flexible fulfillment center configurations.

Broad, Scalable Network

Our integrated network of fulfillment facilities are strategically located in key shipping hubs, enabling you to deliver to 95% of the U.S. population with 2-day ground shipping and deliver a customized experience at high speed for the lowest possible cost.

95%

of the U.S. population with 2-day ground shipping

Carriers We Ship With

We ship with all major carriers, as well as all major regional and national LTL carriers.
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    Legacy Performance Standards

    Connected intelligence isn’t just a set of pretty words, it’s our daily reality. These are performance standards you can rely on:

    99.2%

    Dock to Stock in 48 Hours

    When your products arrive at our warehouse, we get to work. We’ll have them stocked and ready to ship within just 48 hours.

    99.9%

    Order Accuracy

    Reliable systems and reliable people lead to reliable deliveries. We maintain 99.9%+ accuracy on all of your orders.

    99.6%

    On-Time Shipping

    When it comes to deliveries, customers have ever-increasing expectations. Legacy will make sure you exceed them.

    99.5%

    Inventory Accuracy

    Clear visibility on your inventory is important, but knowing that you can rely on that visibility is even better.

    [ what makes us different ]

    Why Choose Legacy for Your eCommerce Fulfillment

    Get the integrated resources and network you can’t find with a small 3PL, and the personal service and customization you won’t get with a larger provider.
    Scale Without Losing Control

    Don’t choose between scale and service. Nationwide infrastructure and omnichannel expertise keep you ready for demand shifts, while high-touch support delivers on-brand, customer-focused fulfillment.

    Plug In to Smarter Tech

    Track every order from the moment it’s placed to final delivery. End-to-end visibility lowers costs, reduces delays, and creates a better experience for your customers.

    Get Personal Support

    Work with teams who understand your business – from the warehouse floor to customer service. Hands-on support coupled with advanced technology are the drivers behind better, more efficient processes.

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    [ case studies ]

    Scaling Fulfillment and Beating Productivity Targets by 21.6%

    A Canadian retailer and B2B distributor needed to scale ecommerce and in-store fulfillment without a major capital investment. Rapid growth put pressure on inventory visibility and financial tracking.

    An omnichannel strategy was implemented to optimize inventory across brick and mortar and online channels, with full visibility into performance and financial tracking. The solution enabled high-volume ecommerce fulfillment and scalable infrastructure with minimal capital investment.

    Results

    1. Fulfilled over 1,000 ecommerce orders per day
    2. Exceeded forecast volume by an average of 113.2% year-over-year for four consecutive years
    3. Surpassed productivity targets by an average of 21.6%
    [ case studies ]

    Driving Efficiency, Scale, and 99.9% On-Time Performance

    Legacy engineered a highly customized, tech-enabled kitting solution to support rapid eCommerce expansion for a leading personal care brand.

    Powered by a Tier-1 WMS, the process standardized operations across multiple brands, optimized labor, and reduced costs while maintaining full visibility from allocation to shipment. As the brand portfolio expanded, the scalable model seamlessly extended to new product lines—demonstrating how Legacy’s engineered precision and connected technology drive efficiency and sustainable growth across complex fulfillment environments.

    Innovation Highlights:

    • Automated pre-kitting workflow triggered by digital order receipt
    • Dynamic SKU allocation ensuring real-time inventory accuracy
    • System-directed labeling, ASN data transmission, and vendor compliance
    • WMS-driven labor optimization to manage 11M+ units and 75+ unique kit builds

    The Results:

    1. 99.9% on-time performance
    2. 4-day PO turnaround compliance
    3. Shipped millions of kits annually through Amazon’s distribution network

      How Legacy Stacks up to the Competition

      eCommerce Elements
      Legacy’s eCommerce Fulfillment Network
      eCommerce only Service Providers
      Local & Regional 3PLs
      High capacity in the U.S. & Canada
      Facilities
      Integrated Network in the U.S. & Canada
      Commonly serviced through 4PL operational arrangement
      Limited national service coverage
      Large-scale tech investment & resourcing; highly customizable, though at a cost
      Technology
      Seamless, adaptable eCommerce tech environment, with OMS, WMS & TMS
      Strong tech platform with less complexity & customization capability
      Highly customizable platform, but with less sophisticated solution capabilities & limited resources
      Strong network operational acumen with some process standardization across the network
      Supply Chain Expertise
      Standardized processes that leverage broad supply chain experience & continuous improvement acumen
      Integrated and automated customer service functionality
      Strong local operational acumen with a lack of standardization across locations
      Lack of dedicated service contact; service is siloed by site
      Customer Service Mindset
      Dedicated network-level Customer Success function, creating a single voice of the customer
      Integrated and automated customer service functionality
      Customer service managed at the local site level
      Broad transportation & dedicated service capability
      eCommerce Model
      Right-sized blend of turn-key & customized service creates an economy of scale with flexibility and the ability to leverage broader omnichannel solutions
      Simple, turn-key model with potential cost benefits; a large number of customers; less adaptability and flexibility
      Customized solutions create flexibility, but introduce potential for inflated costs and lack broader capacity to enable scalability
      Large-scale network capacity, but lacking in customer connectivity and flexibility; high volatility for small and mid-size customers
      [ Supply Chain Innovation ]

      Connect Any Platform

      Integrate front-end shopping carts with back-end inventory management and everything in between. Powered by custom Warehouse Management Systems, featuring Manhattan and Synapse WMS.

      Tier 1 Warehouse Management System

      An array of warehouse technologies can be attuned to your specific needs. Your custom solutions include fast implementation, seamless integration, instant scalability, and high data visibility — all at a cost-effective price.

      Proprietary Order Management System

      A proprietary OMS provides visibility across multi-node solutions. Orders can be viewed at the top level and routed for fulfillment based on optimal performance criteria.

      Web Portal for Inventory, Orders & Invoicing

      View real-time inventory levels and monitor the status of open shipments in a secure web portal. Modify orders, KPI reports, and invoicing in one place.

      Electronic Data Interchange (EDI) Platform

      An enterprise-level EDI platform integrates with nearly any system, enabling seamless connectivity between WMS, online storefronts, ERP platforms, and retail or sales channel partners.

      Automation Solutions

      Automation accelerates throughput and reduces labor costs. From sortation to packing, scalable systems increase speed and accuracy across high-volume, repetitive fulfillment tasks.

      Transportation Management System

      A powerful TMS handles complex parcel manifesting and selects the best carrier and mode based on cost. Tracking data comes straight to you from the TMS, ready to share with customers.

      Our Fulfillment Platform Integrations

      We offer a wide variety of eCommerce cart and marketplace integrations and are adding new ones every day. We also offer the flexibility to integrate with your system of choice, regardless of whether it’s a recognized name or a homegrown system.

      Our Fulfillment Technology Partners

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        Connect to Our Fulfillment Network

        From major metro hubs in the U.S. and Canada, Legacy’s fulfillment network gives you faster access to your customers. Reduce shipping costs, cut delivery times, and store inventory right where you need it.
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        [ white paper ]

        45 Questions to Ask when Choosing an eCommerce Fulfillment Provider

        With Global eCommerce Sales now surpassing $6 Trillion annually, eCommerce Fulfillment is not just a lucrative opportunity for retailers, it’s a baseline requirement to compete in a crowded market. From small start-ups to mature large-scale manufacturers, customers expect a seamless online experience, rapid deliveries, and total order visibility.

        Need to take your eCommerce offering to the next level? Here’s what you need to know at each stage as your business scales.

        Elevate your business with our innovative solutions