How does the Columbus office support carrier development?

We focus on building and strengthening carrier relationships across the Midwest and East. By developing consistent lanes and capacity partnerships, we help ensure customers have reliable options even during peak demand or tight markets.

What international transportation options are available near Columbus?

Columbus is home to Rickenbacker International, one of the country’s few cargo-dedicated airports, with regular global service from major freighters. Combined with FTZ #138 and nearby intermodal rail, Columbus supports both import and export freight movements seamlessly.

Can Columbus handle both regional and long-haul transportation needs?

Yes. Columbus’s interstate access makes it an efficient hub for regional moves to cities like Cleveland, Cincinnati, and Pittsburgh, while also providing reliable linehaul service to the East Coast and Midwest. This balance gives shippers flexibility to cover multiple service areas from a single location.

What role does technology play in transportation operations?

Legacy integrates advanced transportation management systems (TMS) that provide real-time tracking, electronic data interchange (EDI), and carrier performance monitoring. These tools help customers gain complete visibility into their freight.

[ industry ]

Online Retail Fulfillment

Manage every channel from one platform with agile online retail fulfillment.

[ pain points ]

Challenges for Online Retail Supply Chains

Order Spikes Overwhelm Fulfillment Centers

Flash sales and sudden online demand overload picking and packing operations. Without flexible labor and layout design, throughput stalls. Scalable fulfillment processes manage surges without missing ship windows.

High Return Rates Jam Distribution Flow

Online shoppers return far more orders than in-store buyers. Reverse logistics not built for that volume quickly backs up docks. Streamlined processing clears returns quickly and preserves warehouse space.

Disorganized Workflows Stall Shipments

Slow pick-and-pack processes drag down throughput and inflate labor and shipping spend. Without organized workflows and real-time coordination, orders back up fast. Streamlined fulfillment design shortens touchpoints, moves more orders per hour, and cuts overall cost.

Limited Carrier Capacity Slows Deliveries

Carrier networks struggle to meet next-day expectations during peak seasons. Delayed pickups ripple through every order. Expanding regional carrier options improves speed and reliability.

Inventory Fragmentation Causes Stockouts

Separate systems for online and store orders cause inventory errors. Products show “in stock” when they’re not. Centralized fulfillment visibility connects all channels and prevents missed orders.

Poor Demand Forecasting Creates Idle Stock

Inaccurate forecasts flood online retail fulfillment centers with slow-moving items. That excess ties up capital and space. Smarter forecasting based on real-time sales keeps inventory balanced and responsive.

Broad, Scalable Network

Our integrated network of fulfillment facilities are strategically located in key shipping hubs, enabling you to deliver to 95% of the U.S. population with 2-day ground shipping and deliver a customized experience at high speed for the lowest possible cost.

Learn More About Our Network

95%

of the U.S. population with 2-day ground shipping

Carriers We Ship With

We ship with all major carriers, as well as all major regional and national LTL carriers.

Industry Credentials

Inbound Logistics Top 100 3PL Provider
‘Excellence in Service’ Award from Isometric Technologies

4 time winner of Sam’s Club 3Pl of the Year, including 2024
Multichannel Merchant’s Top 3PLs

[ case study ]

Driving Efficiency, Scale, and 99.9% On-Time Performance

Legacy engineered a highly customized, tech-enabled kitting solution to support rapid eCommerce expansion for a leading personal care brand.

Powered by a Tier-1 WMS, the process standardized operations across multiple brands, optimized labor, and reduced costs while maintaining full visibility from allocation to shipment. As the brand portfolio expanded, the scalable model seamlessly extended to new product lines—demonstrating how Legacy’s engineered precision and connected technology drive efficiency and sustainable growth across complex fulfillment environments.

Innovation Highlights:

Automated pre-kitting workflow triggered by digital order receipt
Dynamic SKU allocation ensuring real-time inventory accuracy
System-directed labeling, ASN data transmission, and vendor compliance
WMS-driven labor optimization to manage 11M+ units and 75+ unique kit builds

The Results:

99.9% on-time performance
4-day PO turnaround compliance
Shipped millions of kits annually through Amazon’s distribution network

[ our services ]

Online Retail Logistics Services

We understand the pressure to deliver quickly, accurately, and affordably at scale. Our eCommerce services are tailored to your operations, with integrated logistics that adapt as you grow.

Explore our logistics services for online retail.

Omnichannel Fulfillment

Reach all customers — wholesalers, distributors, retailers and consumers — with end-to-end fulfillment.

Value-Added Services

Fully customize how shipments are prepared with value-added services that add personalization without unnecessary costs or complexity.

Transportation Solutions

Adapt in real time with a customized transportation solution that keeps your international and domestic supply chain flexible.

[ stats ]

Performance Metrics for Online Retailers

Get Started

98%

On-Time Pickup

99.5%

Inventory Accuracy

99.9%

Order Accuracy

99.6%

On-Time Shipping

98%

Delivery Accuracy

[ innovation ]

Tech That Performs.
People Who Deliver.

Our connected platform gives you real-time visibility across your supply chain. Integrated systems surface the right data at the right time to drive better performance, even when plans change.

Supply Chain Technology

[ tier 1 wms ]

Keep track of everything and increase efficiency.

Manhattan SCALE WMS improves efficiency, offers real-time visibility, and integrates with any platform.

[ custom oms ]

Route orders the smart way.

Instead of guessing, a custom order system shows you the fastest and cheapest way to ship.

[ tms platform ]

More flexibility. Lower freight cost.

We tailor each TMS to fit your operation. From carrier vetting to shipment tracking, it’s optimized for your benefit.

[ customer web portal ]

Your whole supply chain, in one tab.

View inventory, track orders, update documents, and manage billing 24/7.

[ edi platform ]

Everything stays connected.

Our EDI links your systems with ours and your partners’ for smooth, accurate data flow across the chain.

[ rfid tracking ]

Know what’s where, automatically.

RFID updates your system live, so you can be confident in your numbers.

[ supply chain visibility tools ]

See problems before they hit.

When a delay or stock issue is coming, you’ll know early and have time to pivot.

[ predictive analytics & ai ]

Plan smarter, not harder.

AI tools spot trends and forecast what’s next, so your inventory and labor plans match reality.

[ automation solutions ]

Let tech do the repeat work.

From sortation to packing, automation boosts throughput without adding headcount.

[ 6 river systems cobots ]

Faster, accurate order fulfillment.

Innovative cobots allow pickers to speed up fulfillment and reduce walking, searching, and error.

[ last-mile intelligence ]

Smarter routing. Happier customers.

Real-time last-mile data helps you avoid missed windows, improve delivery accuracy, and keep service levels high.

[ white paper ]

45 Questions to Ask when Choosing an eCommerce Fulfillment Provider

With Global eCommerce Sales now surpassing $6 Trillion annually, eCommerce Fulfillment is not just a lucrative opportunity for retailers, it’s a baseline requirement to compete in a crowded market. From small start-ups to mature large-scale manufacturers, customers expect a seamless online experience, rapid deliveries, and total order visibility.

Need to take your eCommerce offering to the next level? Here’s what you need to know at each stage as your business scales.

See the White Paper

Elevate your online retail business with our innovative solutions