Warehousing and Fulfillment
What is your approach to warehouse security?
We use controlled access, on-site security personnel, and 24/7 CCTV to protect every facility. Our warehouses follow strict security procedures, documented audits, and digital tracking to safeguard inventory from the moment it enters the building to the moment it leaves.
How do you manage seasonal spikes in demand?
We manage seasonal spikes through early forecasting and a flexible network we can scale quickly. Our team adjusts labor, space, and transportation in advance, and we position inventory where it can move fastest. This hands-on control keeps operations steady through peak season.
Can your services scale with my growing business?
Yes. Our warehousing, fulfillment, and transportation capacity can scale as your volume grows. We add space, labor, and carrier capacity as needed, and we design your network so it can expand without slowing down daily operations.
Is my company too small for Legacy’s fulfillment services?
As a mid-sized third-party logistics provider, we’re capable of working with small businesses and enterprise-scale operations alike. We right-size our service using a dedicated team of supervisors, account managers and customer service representatives, who are all responsible for providing you with individual attention and support.
Where are your fulfillment centers located?
Our U.S. and Canadian network includes dozens of fulfillment centers located near major transportation hubs. With facilities on both coasts and throughout the interior, we maintain two-day ground coverage for roughly 95% of the U.S. population. A full, up-to-date list is available on our locations page.
What is pick and pack order fulfillment?
Pick and pack, also called pick, pack, ship, is a warehouse process in which items are selected, packaged, and prepared for delivery directly from the facility. Unlike traditional models that route orders through separate distribution centers, this method shortens the path from order creation to shipment.
How can my business benefit from Legacy’s pick and pack services?
Pick and pack performance improves when technology, standardized workflows, and skilled operators work together. We tailor the process to your order patterns and product profile, which helps improve accuracy and speed up fulfillment. In some cases, cobots can be deployed to increase accuracy and speed.
What is the most efficient pick and pack method?
Different methods perform best in different environments. Batch picking works well for high-volume SKU overlap, while zone picking helps when product lines or storage areas are more segmented. We evaluate your order mix and design the approach that moves your inventory the fastest with the least labor.
Are there different pick and pack fulfillment methods?
The most popular include piece picking, batch picking, wave picking and zone picking. Legacy supports all of these picking methods, as well as custom picking for clients who have unique picking requirements.
What quality control processes do you have in place?
Our rigorous quality control processes include documented checkpoints for inbound receiving, putaway, picking, packing, and outbound verification. Every exception, whether a damaged item, incorrect SKU, or return, is inspected and logged so trends can be addressed quickly.
How do you manage inventory and ensure accurate tracking of parts?
We track parts through a secure online portal that shows real-time inventory, shipment status, and KPI reporting. Scanning and system checks maintain accuracy at every step, giving you complete visibility across the supply chain.
eCommerce and Marketplace Integrations
Does Legacy enable me to track my eCommerce inventory, regardless of which marketplace I choose to sell through?
Yes. Our secure web portal makes it easy for clients to view their inventory levels, as well as monitor the status of open shipments, modify orders, access KPI reports and more — all in real time.
How does Legacy handle marketplace integrations?
We combine white-glove, customized service with standardized, repeatable processes and technology — including our proprietary EDI platform, APIs, Microsoft Logic Apps and file transfers — to provide seamless integration with any online marketplace of your choosing.
How does Legacy handle cart integrations?
Cart integrations follow the same structure as marketplace onboarding: API connections, EDI mapping, Logic Apps workflows, and secure file transfers. We adapt the tech stack to provide seamless integration with any eCommerce platform of your choosing.
Can you automate the fulfillment process for my eCommerce orders?
Yes. Using integrated technology and automations, including 6 River Systems collaborative robots (cobots), we’re able to automate much of the eCommerce fulfillment process for maximum efficiency and repeatability, as well as lower supply chain operating costs.
How can outsourced kitting and assembly save my company time and money?
Kitting and assembly demand space, labor, and experience that many eCommerce teams struggle to maintain. By outsourcing, you gain access to trained operators, automation-enabled workflows, and a nationwide facility network that can scale quickly. This reduces handling costs, speeds up order-ready inventory, and frees your team to focus on sales and product development.
What is the difference between kitting and bundling?
The terms “kitting” and “bundling” are essentially synonymous and can be used interchangeably. Both terms refer to the process of packaging multiple child components together to create a single SKU.
Do you also manage returns for pick and pack orders?
Yes. We process returns for all fulfillment models, including pick and pack. Returned items go through the same structured verification, quality check, and routing steps to keep inventory accurate and workflows consistent.
What subscription box fulfillment models do you support?
We support curated subscription boxes, replenishment programs, and subscribe-and-save models. Standardized workflows and automation help us fulfill subscription boxes accurately and at scale, even when product assortments change month to month.
Returns and Reverse Logistics
What qualifies Legacy to handle high-volume returns?
A nationwide warehouse network, Tier-1 WMS, trained returns teams, and automation-enabled workflows allow us to process large volumes without slowing daily operations. We adjust labor and space quickly, maintain accurate disposition data, and minimize cost while keeping cycle times tight.
How quickly can you process returns?
Most programs follow a 72-hour disposition standard, though we can accelerate or adjust that timeline based on your requirements.
What does your standard returns process look like?
Returns follow a structured, item-level workflow. Each arrival is matched to the authorization record, inspected for condition, and classified as restockable or non-restockable. Restockable items are entered back into inventory and staged for putaway, while non-restockable items are routed for repair, recycling, or disposal according to your program rules.
How do you manage returns?
We manage returns by validating each item, completing a quality check, and routing it through your approved process—restock, refurbish, or disposal. Reverse-logistics workflows are customized so your products move back into inventory or into the proper disposition path without delay.
What are your capabilities for handling returns and reverse logistics?
We manage returns from end to end, including receiving, inspection, repackaging, refurbishment, and disposition. Our systems process items quickly so inventory stays accurate and products re-enter sellable stock with minimal delay.
Transportation and Freight
How can you help apparel distributors reduce shipping costs?
We help apparel distributors reduce shipping costs by leveraging parcel carrier partnerships and consolidated volume. Our transportation team reviews your order patterns and selects the most efficient parcel and LTL options, which keeps rates low while maintaining delivery speed.
What experience do you have handling or transporting specialized materials?
We handle a wide range of specialized freight, including GM batteries, solar panels, windmill components, oversized equipment, and project cargo. If you have a specific material in mind, we can walk you through the exact process, equipment, and safety steps we use for it.
Do you carry the certifications and permits needed to move my equipment?
We maintain hazmat certifications, overweight permits, and carrier endorsements required for specialized shipments. Requirements vary by product and lane, so we review your shipment details and confirm the exact permits needed before scheduling movement.
What type of equipment do you use to move specialized freight?
We source the right equipment based on the size, weight, and handling needs of your shipment. That can include flatbeds, step decks, climate-controlled trailers, and specialized handling tools. Once we understand the specialized freight you’re moving, we provide a clear equipment plan.
What measures do you take to minimize damage and loss during transit?
We reduce damage through controlled handling, protective packaging, trained staff, and carriers that follow strict operating standards. Tracking tools monitor shipments in transit so issues can be spotted and corrected before they escalate.
How do you support load tracing and shipment visibility?
Shipment visibility comes from our integrated transportation technology, which captures live ELD updates and feeds them through EDI connections into a single view. Our team watches those movements closely and contacts carriers the moment timing or routing shifts. The customer portal complements that oversight by giving you direct access to shipment status, scheduling, routing choices, invoice details, and LTL rate shopping.
What is Legacy’s process for carrier selection and qualification?
We work with more than 20,000 vetted carriers across local, regional, national, and cross-border lanes. That range lets us match each shipment with the right balance of cost, service, and equipment. Each carrier is thoroughly vetted using performance, safety, and compliance data.
What types of transportation services does Legacy provide?
We provide a wide range of transportation services including, but not limited to:
- Over the road (full truckload, less-than-truckload, and partial)
- Rail and intermodal transportation
- Specialized, project, expedited and just in time services
- Inter/intra U.S., Canada and Mexico
- Port drayage
How do you handle expedited shipping and urgent delivery requests?
We offer expedited shipping services with our carrier partners, prioritizing urgent deliveries, optimizing routes for efficiency and employing dedicated resources to ensure fast delivery for time-sensitive shipments.
What measures do you take to ensure timely delivery of parts?
Our real-time tracking systems, proactive communication and strong relationships with over 20,000 carriers enable us to monitor shipments closely and meet strict delivery deadlines. We also employ strategic planning and contingency measures to address any potential delays.
Supply Chain Technology
What technology do you use for inventory management and real-time tracking?
We use Manhattan Associates WMS, which provides real-time tracking of stock levels and order status across the network. Scanning at each touchpoint maintains accuracy, and integrated visibility tools surface exceptions, performance metrics, and aging inventory. This gives you a precise view of what you have, where it is, and how it’s moving.
What technologies do you use for live tracking and supply chain visibility?
Our technology includes Tier-1 WMS/TMS systems, RFID and barcode scanning, a Customer Portal for live shipment and order visibility, and Power BI dashboards that show real-time performance. API and EDI integrations link your ERP, WMS, OMS, and marketplaces, so your data stays clean and consistent. Everything works together to give you a clear, reliable view of your entire operation.
How do you integrate with eCommerce platforms and retail operations?
Integration is achieved through API, EDI, and custom-built connections that sync orders, inventory, and fulfillment data across marketplaces, shopping carts, ERPs, and retail systems. Once connected, orders flow directly into the warehouse management system, inventory updates return to your platforms in real time, and customers receive consistent service across every channel.
What metrics or KPIs do you use to measure and ensure service quality?
We track several key performance indicators, including on-time delivery rates, order accuracy, inventory levels and cost management metrics. These KPIs help us maintain high service quality and continuously improve our processes.
Industry-Specific Capabilities
How do you handle the complexities of the automotive supply chain?
Supporting automotive operations means maintaining constant visibility across suppliers, plants, and distribution points. Integrated systems track inventory movement, while network teams coordinate handoffs to keep production running without interruption.
How do you handle the complexities of the manufacturing supply chain?
We track inbound materials in real time, adjust routing as production needs shift, and step in quickly when a supplier issue or schedule change threatens output. Advanced systems that are fully integrated, plus strong relationships with multiple suppliers, gives us the control to keep manufacturing production supported without interruption.
What processes do you have for handling recalls or unpredictable demand?
We implement robust contingency plans and use advanced forecasting techniques to manage recalls and unpredictable demand. This includes maintaining flexible inventory levels, efficient reverse logistics processes and rapid response strategies to ensure continuity and customer satisfaction.
How do you manage the logistics for global supply chains?
Our global logistics management involves leveraging our extensive network of carriers, advanced technology and strategic partnerships to handle the complexities of international shipping. We ensure compliance with diverse regulations and efficient coordination across borders.
What types of storage facilities do you offer for healthcare products?
Healthcare products are stored in temperature-controlled, access-restricted environments that follow FDA and industry compliance guidelines. Inventory is tracked in real time through integrated systems that monitor conditions, expiration dates, and movement throughout the network. With facilities across the U.S. and Canada, capacity can scale up or down as demand changes while maintaining product integrity.
How do you manage cold chain logistics for temperature-sensitive products?
We manage cold chain logistics with monitored storage, validated refrigeration equipment, and strict handling procedures. Temperature is tracked from receiving to final delivery, and all facilities and equipment follow FDA and industry guidelines to protect product integrity.
Can you provide customized logistics solutions for different types of parts and equipment?
Yes, we specialize in offering customized logistics solutions tailored to the specific needs of different parts and equipment. Each solution starts with the requirements of the item itself—size, weight, fragility, and handling needs. Once those details are defined, everything else is configured around the right equipment, storage method, and transportation pattern to move the product safely and efficiently.
How can you optimize retail logistics?
Retail performance improves when inventory stays accurate and orders move through a clean, connected system. We integrate WMS, OMS, and carrier platforms to help retailers route orders faster, place stock closer to demand, and respond quickly to promotions or peak periods.
What types of value-added logistics services are helpful for retailers?
Kitting and assembly, custom packaging, labeling, return processing, and quality checks help retailers move products faster and present them better. We enhance these services with automation, including cobots, that handle repetitive tasks, reduce processing time, and keep throughput steady during peak demand.
What are the main challenges in retail logistics?
Retailers often struggle with inventory accuracy, fast order cycles, return volumes, and managing multiple channels at once. We help stabilize operations by improving visibility, adding flexible labor and space, and coordinating fulfillment and transportation through a single connected system. This reduces the risk of stockouts, delays, and costly errors.
Customer Support
How can you help us meet insurance requirements, and where does the liability fall?
We help you confirm the coverage you need and verify that carriers have the proper policies in place. Liability generally begins with the shipper, transfers to the carrier during transit, and shifts to us when freight is in our care. We also maintain our own insurance for added protection.
What additional supply chain services do you offer?
We offer kitting and assembly, packaging, cross-docking, automation support, and full-service transportation solutions. Our transportation network includes dedicated fleet, intermodal, and cross-border capabilities. These services help streamline fulfillment, reduce handling, and improve delivery speed across your entire operation.
Can Legacy meet an unexpected need for increased capacity as my business grows?
Yes. We can add warehouse space, labor, and transportation capacity quickly through a flexible network we control directly. Our teams plan ahead, design scalable workflows, and mobilize assets fast, so sudden volume increases or new programs can be supported without slowing down daily operations.
What level of customer support do you offer, and how can we contact you in case of urgent issues?
You get a dedicated account manager who serves as a primary point of contact, facilitating personalized service and quick issue resolution. Our support team is available 24/7 by phone or online, and we use real-time communication tools to share updates, track activity, and resolve problems quickly.
How do you handle custom-branded packaging?
We offer a variety of value-added services including custom labeling, branded packaging, marketing materials and special inserts to help you deliver a signature experience to all of your subscribers and strengthen your brand’s reputation.