Rewriting the Rules of Book Returns: Turning a Necessary Task Into a Powerful Advantage

For a Leading Book Publisher (LBP), managing millions of returned books was pulling valuable resources away from its core business. Legacy Supply Chain stepped in to change that. Starting with a seamless transition of LBP’s long-tenured workforce, Legacy cleared backlogs, redesigned warehouse operations, and found smarter ways to get more done with less. In just six months, the returns center became a faster, more efficient operation that delivered impressive results.

• Zero recordable safety incidents
• Exceeding volume targets by 9.7% with 5.47+ million books processed
• 21.7% below budgeted labor costs
• 99.82% inventory accuracy
• 100% compliance with every major service commitment achieved