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Improving Retail Distribution Performance Through Dedicated Transportation

“A Fortune 500 membership-based retailer partnered with Legacy to stabilize and improve warehouse distribution and dedicated transportation performance across Southern California. After inconsistent service, poor delivery visibility, and rising costs with an incumbent provider, the retailer sought a partner that could deliver tighter execution, proactive communication, and measurable service improvement.

Legacy assumed full responsibility for shipment sequencing and delivery coordination, supported by daily operational communication, EDI connectivity, and real-time tracking tools. By optimizing pickup and delivery order, enforcing same-day shipment processing, and reducing empty miles, Legacy improved service reliability, lowered transportation waste, and aligned execution with the retailer’s sustainability goals.”

  1. 98.9% on-time performance across dedicated retail lanes
  2. 96.8% EDI transmission accuracy, improving shipment visibility
  3. Earned Carrier of the Year recognition within the first year of expanded service