For eCommerce companies, returns are part of the cost of doing business. A quarter of all consumers return between 5% and 15% of items they buy online, and the rise of eCommerce over the past decade has driven a 33% increase in the return rate of overall retail sales. Managing returns can be a complex and costly process, especially for companies that don’t have the infrastructure in place to support reverse logistics. Fortunately, Legacy has not only the infrastructure, but also the supply chain experience, technical expertise and advanced technology to ensure a fast and efficient returns process.
We recognize that no two clients are alike, which is why our solutions team will work closely with you to understand your company, your products and your unique requirements and manage returns accordingly. As a standard practice, we perform a quality assurance process, during which we thoroughly inspect every item returned and validate that it is what the customer received. Depending on the nature of the return and your specifications, once QA is complete, we’ll either return that item to stock, submit it for cosmetic repairs or dispose of it. From a systemic standpoint, we’ll also communicate with your host system of choice to issue any returns and credits notices.
Get world-class returns management support for leading eCommerce platforms.
Talk to a member of the Legacy team today.