Frequently Asked Questions

Subscription boxes are an increasingly popular direct-to-consumer sales channel and represent a real opportunity for eCommerce businesses to grow their operations and increase revenue. With that said, many companies lack the internal resources, supply chain expertise and dedicated infrastructure to support it.

Outsourcing subscription box fulfillment to a third-party logistics provider such as Legacy — which has over 40 years of industry experience — enables you to take full advantage of an extensive warehouse network, advanced technology, highly trained personnel, proven expertise and an entire team dedicated to your success. By letting the experts at Legacy handle subscription box fulfillment on your behalf, you’ll not only save time and money but also be able to focus on what’s really important: delighting your customers.

There’s no such thing. As a mid-sized third-party logistics provider, we’re capable of working with small businesses and enterprise-scale operations alike. We right-size our service using a dedicated team of supervisors, account managers and customer service representatives, who are all responsible for providing you with individual attention and support.

Our SLA performance meets minimum SLA metrics for Amazon and other major marketplaces, and we provide greater visibility than our competitors in the form of daily performance metrics, email updates and quarterly reports.

We offer an extensive array of standard and value-added services to streamline order fulfillment for our clients. Our eCommerce fulfillment network — which is made up of strategic locations near key shipping hubs, powered by proven technology — enables us to standardize our processes for greater repeatability and predictability. Our industry expertise and strong relationships enable us to negotiate powerful transportation rates with quality providers at our target cost structure.