Frequently Asked Questions

Our real-time tracking systems, proactive communication and strong relationships with over 20,000 carriers enable us to monitor shipments closely and meet strict delivery deadlines. We also employ strategic planning and contingency measures to address any potential delays.

We utilize our extensive network and cutting-edge technology to navigate the complexities of global supply chains. By integrating advanced systems and maintaining strong relationships with multiple suppliers, we ensure seamless coordination and efficient operations across various regions.

Our Reno, Nevada and Brampton, Ontario locations join Franklin as major fulfillment facilities within our integrated network. Legacy has dozens of strategic locations near key shipping hubs, which enables us to provide 95% coverage of the U.S. population within 2-day ground shipping. To see a complete list of our over 35 locations that serve the U.S. and Canadian supply chains, please visit our locations page.

There’s no such thing. As a mid-sized third-party logistics provider, we’re capable of working with small businesses and enterprise-scale operations alike. We right-size our service using a dedicated team of supervisors, account managers and customer service representatives, who are all responsible for providing you with individual attention and support.

Retailers can optimize fulfillment logistics by streamlining inventory management, utilizing advanced technologies for real-time tracking and implementing efficient warehouse and transportation management systems. Partnering with a 3PL provider can also enhance operational efficiency, reduce costs and improve delivery performance.

Value-added logistics services helpful for retailers include kitting and assembly, custom packaging, labeling, returns management and quality control inspections. These services enhance product presentation, streamline operations and improve customer satisfaction.

The main challenges in retail logistics include managing inventory accurately, ensuring timely delivery, handling returns efficiently and integrating omni-channel distribution. Retailers also face difficulties with supply chain visibility, managing peak demand and controlling logistics costs. Partnering with experienced 3PL service providers can reduce the risk of these challenges causing major disruptions to fulfillment.

With Legacy, you never have to worry about the status of your shipments — we use the project44 platform to track and trace all carrier loads through drivers’ ELDs.

Our highly customized TMS integrates directly with our customers’ EDIs to provide up-to-the-minute, custom reporting, and our dedicated transportation brokerage team offers proactive communication on the status of all shipments.

Finally, our brand-new customer portal offers visibility into shipments at every step of the transit process and includes additional features such as scheduling, routing, invoicing and LTL rate shopping.

In addition to our broad and deep partnerships with over 20,000 local, regional, national and North American (Canada) carriers — which enables us to strike the perfect balance between cost, capacity, and service — we leverage a powerful, data-driven platform developed in partnership with Carrier Assure to ensure that any carriers we work with meet the highest quality standards.

Legacy provides a wide range of transportation brokerage services including — but not limited to:

• OTR (FTL, LTL and partial)
• Rail and intermodal transportation
• Specialized, project, expedited and just in time services
• Inter/intra U.S., Canada and Mexico
• Drayage