Returns Management & Reverse Logistics Services
Returns are a part of life, but that doesn’t mean they need to be difficult.
For eCommerce companies, returns are part of the cost of doing business. A quarter of all consumers return between 5% and 15% of items they buy online, and the rise of eCommerce over the past decade has driven a 33% increase in the return rate of overall retail sales. Managing returns can be a complex and costly process, especially for companies that don’t have the infrastructure in place to support reverse logistics. Fortunately, Legacy has not only the infrastructure, but also the supply chain experience, technical expertise and advanced technology to ensure a fast and efficient returns process.
We’ll work with you to find the right returns management strategy based on your business model.
We recognize that no two clients are alike, which is why our solutions team will work closely with you to understand your company, your products and your unique requirements and manage returns accordingly. As a standard practice, we perform a quality assurance process, during which we thoroughly inspect every item returned and validate that it is what the customer received. Depending on the nature of the return and your specifications, once QA is complete, we’ll either return that item to stock, submit it for cosmetic repairs or dispose of it. From a systemic standpoint, we’ll also communicate with your host system of choice to issue any returns and credits notices.
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Get world-class returns management support for leading eCommerce platforms.
Discover what you have to gain from working with Legacy.
Flexible labor models, warehouse automations, volume-based shipping discounts, intelligent order management and more — we’ve designed every aspect of our reverse logistics service with cost mitigation in mind.
We’ll tailor our returns management process — including quality assurance and control — to meet your exact specifications, so that you receive a truly custom reverse logistics solution.
Our secure web portal, which integrates directly with our WMS, makes it easy for clients to view their inventory levels, monitor return orders, access KPI reports and more from any browser for optimized inventory management.
We have the dedicated infrastructure in place and the flexibility to scale reverse logistics operations up or down as needed in order to accommodate seasonal and promotional-driven volume fluctuations.
By integrating with our WMS, you’ll receive real-time updates on the status of return orders, as well as detailed reports on the cause of return, the accuracy of our picking process, product condition and more.
From our solutions team to our customer success group, you’ll have an entire team of highly trained professionals supporting you at every stage of the returns process — all through a single point of contact — giving you total control.
Explore our full catalog of eCommerce fulfillment services:
We’ll oversee the entire order process — including order fulfillment, value-added kitting and assembly, and service-level prioritization — on your behalf, so you can focus on growing your business and providing exceptional service to your customers.
Achieve faster turnaround times and fulfill higher volumes of eCommerce orders by letting Legacy package and sort orders for direct delivery to your end consumers.
Let us help you reduce overall freight costs and enhance supply chain efficiency through mode- and service-level optimization and postal and courier service integration.
We offer warehousing and fulfillment solutions for dropship SKUs and replacement parts, customized to support the needs of retailers, manufacturers and distributors.
Access real-time intelligence to increase routing efficiency and gain greater visibility into parcel and last-mile delivery — we have the technology to take you there.
Talk to a member of the Legacy team today.