News & Resources

What does Legacy’s standard returns process look like?

Although we work with each individual client to tailor our reverse logistics solutions to their particular business model and specifications, our general process is as follows:

  • A return arrives at our warehouse, where it’s unloaded and matched to our system for authorization.
  • From there, we perform a quality control check to look for defects and determine whether the item is restockable.
  • If the item is restockable, we enter it back into our system, stage it for putaway and return it to inventory.
  • If the item is not restockable, we process it according to the agreement we’ve established with that client; in most cases, the item is either repaired or disposed of.

Popular Posts

Search Posts

Related News
  • Issue 25: April 2022 LMI, The Hidden Cost of Rising Fuel Prices & More

    A WORD FROM LEGACY They say “when it rains, it pours,” and that’s certainly true when it comes to logistics news. From ILWU contract...

    + Read more
  • LEGACY-scs-Ocean-Carrier
    Issue 24: COVID Lockdowns in China, The State of West Coast Ports & More

    A WORD FROM LEGACY Whether you’ve been closely following the news or choose to take a more hands-off approach to media consumption,...

    + Read more
  • a truck driver sitting in driver seat smiling
    The View from Behind the Wheel: Effects of the Pandemic and Supply Chain Crisis on Drivers

    “My truck is my office and I have the best view every day.” That is the response recently provided by Tyrone J., a Legacy Supply Chain...

    + Read more