What does Legacy’s standard returns process look like?
Although we work with each individual client to tailor our reverse logistics solutions to their particular business model and specifications, our general process is as follows:
- A return arrives at our warehouse, where it’s unloaded and matched to our system for authorization.
- From there, we perform a quality control check to look for defects and determine whether the item is restockable.
- If the item is restockable, we enter it back into our system, stage it for putaway and return it to inventory.
- If the item is not restockable, we process it according to the agreement we’ve established with that client; in most cases, the item is either repaired or disposed of.