Legacy Achieves Platinum Status for Delivery Excellence From Amazon

When it comes to supply chain performance, the margin for error is razor thin. Customers expect orders to arrive quickly, accurately, and reliably — every time. That’s why Legacy’s recent recognition from Amazon is such a milestone (read the press release).

Legacy has been awarded Platinum Status in Amazon’s Delivery Excellence Achievement (DEA) program, the highest level of performance in Amazon’s Vendor Flex network. This recognition reflects not just a strong operating presence in omni-channel and eCommerce fulfillment, but a relentless commitment to continuous improvement.

What is Amazon’s Delivery Excellence Achievement?

The DEA program is Amazon’s way of holding Vendor Flex fulfillment partners to the highest standard. To achieve Platinum, partners must sustain the world-class performance standard of 99.8%+ across a range of metrics — including on-time delivery, order accuracy, reliability, inventory optimization, and customer satisfaction — for 12 or more consecutive weeks.:

• On-Time Delivery Rate. Exceeds 99.8%.
• Order Accuracy. Ensuring every order is picked, packed, and shipped correctly to minimize returns and customer issues.
• Reliability. Meeting service-level agreements with consistency across multiple weeks of operations.
• Inventory Optimization. Efficient inventory distribution to reduce transportation costs and accelerate delivery times.
• Technology Integration. Leveraging automation, visibility tools, and real-time data to detect and prevent disruptions.
• Customer Experience Metrics. Sustaining high satisfaction and issue-resolution rates that keep customers loyal.

Why It Matters

For Amazon, DEA Platinum status represents trust: confidence that a partner can execute at the highest level, at scale, without missing a beat. For Legacy’s customers, it signals something even more powerful — proof that their supply chains are in the hands of a partner who can meet and exceed the world’s toughest fulfillment standards.

This achievement is especially significant in today’s landscape, where supply chains are stretched by labor shortages, rising transportation costs, and shifting consumer expectations. Maintaining Platinum-level consistency under these conditions demonstrates not just capability, but resilience.

Excellence That Reflects Our Values

Amazon’s recognition doesn’t just validate Legacy’s performance — it highlights how our approach to building resilient, adaptable supply chains shows up in measurable results.

Transformational Impact. Legacy is committed to creating meaningful change for customers by solving the hardest challenges in eCommerce and omni-channel fulfillment. Achieving DEA Platinum proves that our work goes beyond meeting the day-to-day — it’s about building systems that truly transform performance and customer experience.

Connected Intelligence. The Platinum award reflects the power of technology and human expertise working together. From real-time visibility tools to engaged teams who anticipate problems before they arise, Legacy blends high-tech solutions with high-touch service to ensure seamless operations.

Right-Sized Partnership. One size never fits all. Our Platinum recognition underscores the advantage of a partner who can flex and scale to the unique needs of each customer — delivering consistency whether it’s a high-volume eCommerce channel or a complex omni-channel strategy.

Services That Power Platinum Performance

Behind every award is the work that makes it possible. Legacy’s recognition by Amazon reflects the strength of the services we deliver every day for our customers:

• Omni-Channel Distribution & Fulfillment. Today’s shoppers expect a seamless experience, no matter where they buy. Legacy supports retailers and brands with a unified fulfillment strategy—whether shipping to stores, homes, or drop-ship locations. Our integrated systems and scalable facilities allow businesses to meet demand across every channel while controlling cost and improving speed.
• eCommerce Fulfillment. Fast, accurate, and reliable fulfillment is the heartbeat of eCommerce success. Legacy’s operations are designed to deliver 99%+ order accuracy and 2-day nationwide coverage, backed by technology that provides real-time visibility into every order. From high-volume promotions to daily replenishment, we help brands consistently meet customer expectations.
• Transportation Solutions. Fulfillment doesn’t end at the warehouse door. Legacy provides transportation services that connect products to customers with speed and efficiency—whether it’s parcel, LTL, or dedicated fleet operations. This end-to-end approach ensures consistency from inventory to delivery.

These services—integrated and adaptable—are what enable Legacy to operate at a Platinum level within Amazon’s Vendor Flex network. They’re also what empower our customers to deliver exceptional experiences to their own customers.

Looking Ahead

“Amazon’s Platinum Delivery Excellence Achievement validates the work our teams do every day,” said Mike Glover, Vice President of eCommerce Fulfillment for Legacy Supply Chain. “It speaks to the precision of our operations, the agility of our people, and our dedication to delivering on our customers’ promises. This recognition demonstrates Legacy’s expertise in navigating the complexities of retail supply chains.” Legacy’s teams across the U.S. and Canada work shoulder-to-shoulder with customers to solve challenges and build fulfillment solutions that last. Achievements like this aren’t about a single metric — they’re about a culture of excellence, innovation, and partnership.

The Platinum DEA award is more than a recognition — it’s a benchmark for what’s possible. Legacy continues to invest in technology, people, and processes that raise the bar for eCommerce fulfillment and omni-channel operations. This award highlights Legacy’s proven ability to operate at scale in today’s most complex fulfillment environments — helping retail and brand partners streamline operations, improve delivery performance, and exceed customer expectations.

For businesses looking to partner with a 3PL that can deliver consistency, scale, and adaptability in a rapidly changing environment, Legacy’s Platinum status is proof that performance isn’t just promised — it’s delivered.

Ready to See the Difference?

Want to learn how Legacy can bring this level of performance to your supply chain? Contact us today to start the conversation.