Legacy Supply Chain Named 2024 3PL of the Year by Global Clubstore Retailer

Award from Club Store Retailer recognizes operational excellence and strategic partnership during major supply chain realignment

Legacy Supply Chain is thrilled to share that we have been named the 2024 Third-Party Logistics (3PL) of the Year by a leading clubstore retailer that we’ll refer to as CSR. This prestigious award honors best-in-class supply chain performance, innovation, and strategic partnership. This recognition marks a significant milestone in our long-standing relationship with CSR and reflects the dedication, collaboration, and hard work of our entire team.

Legacy previously won this same award in 2013, 2017, and 2018. Winning again in 2024 underscores our continued commitment to excellence—and raises the bar for what it means to be a trusted, high-performing logistics partner in today’s dynamic supply chain environment.

Performance That Speaks for Itself

Behind the scenes of every successful project is a team delivering exceptional results. Legacy’s operational performance stood out across the board, earning us top marks on critical KPIs:

• 100% compliance to all service-based SLAs
•  Exceeded Distribution Center (DC) accuracy target by 28%
• Outperformed trailer utilization target with an 89.8% utilization rate
• Surpassed production target goal by 7.76%
• Came in 9.32% below budget for operations cost per trailer

A Year Defined by Transformational Impact

Legacy’s selection as 3PL of the Year was driven by our ability to deliver transformative outcomes during a year of significant network change for CSR. When the company undertook a major realignment of their distribution network, Legacy stepped in as a collaborative partner, ensuring a seamless transition of operations and capacity.

With network realignment comes cascading shifts in inbound and outbound volume. In order to smooth out freight flows, a Legacy-operated facility in CSR’s network was leveraged to absorb and manage the redirected flow. Within this high-pressure environment, the Legacy team:

• Reconfigured the dock layout overnight to accommodate additional clubstore volume, with no loss of service
• Completed ten realignments with zero service disruptions, working closely with CSR’s leadership, transportation teams, and local management
• Transitioned physical operations in line with CSR’s strategy
• Navigated an expedited facility consolidation driven by enterprise technology requirements—again, with no impact to service

This kind of execution exemplifies Legacy’s ability to drive transformational impact—bringing together agile operations, expert leadership, and on-the-ground collaboration to deliver real, measurable business outcomes.

Innovation, Sustainability, and Smarter Solutions

Legacy’s recognition wasn’t just about numbers, it was also about the strategic expertise, and forward-looking decisions that shaped all we do. Each new innovation reflects our value of bringing connected Intelligence to bear on behalf of our customers—by blending human expertise with technology and process design to generate smarter, more sustainable results. Here are a few of our accomplishments that helped CSR drive performance::

• Implemented an innovative pallet processing operation in a Legacy-operated CSR distribution center, significantly reducing costs
• Launched electric vehicles (EVs) in our Ontario CA operations as part of CSR’s 2028 initiative to go fully electric—beginning with four electric yard trucks
• Upgraded Environmental, Health & Safety (EHS) compliance in response to recommendations from Asset Protection and Legal, with no disruption to service

Right-Sized Partnership at Every Level

Legacy’s success was also rooted in relationship building and open, transparent communication with CSR leadership, stores, and regional teams. Through these engagements, Legacy demonstrated what a true partnership looks like—one that evolves with the customer, scales to meet new demands, and prioritizes shared goals. We rolled out a series of coordinated initiatives to strengthen club and customer service, deepen engagement, and reinforce our safety and culture. These efforts brought teams together across markets and functions—from leadership site visits to strategic alignment with key partners.

Celebrating the People Behind the Performance

At its core, this award is a testament to the people of Legacy and our partners at CSR. It was the result of bold goal-setting, tireless execution, and a company-wide commitment to integrity and teamwork. Every department, from frontline associates to logistics coordinators to senior leadership, contributed to this achievement.

Legacy’s dedicated team set an ambitious goal to win this award—and delivered. Congratulations to every Legacy team member. You’ve raised the bar once again. Let’s keep building on this momentum.

Conclusion

At Legacy, winning this award is more than just a recognition—it’s a reflection of the operational excellence, integrity, and collaborative spirit that define us. As we celebrate this milestone, we’re also looking ahead—with renewed focus and momentum.

To our customers, thank you for your continued partnership. To our team, thank you for your dedication. And to companies seeking a 3PL partner that’s committed to delivering results with integrity and precision: let’s talk.

Discover what makes Legacy different—and how we can help you move forward. To talk to one of our experts, contact us today at https://legacyscs.com/contact/ or email us at [email protected].